It is easy to commit mistakes when it’s your first time hiring IT support in Auckland, but it doesn’t make a valid reason to waste your money in an inexperienced company. Hence, to ensure that you get quality services from them, here are the most common mistakes that you should avoid in the process of hiring IT support companies.
- Making money as the major deciding factor
Deciding based on price alone perhaps is the most common mistake committed by most clients. Do not make it a habit. It doesn’t necessarily mean that if a company offers an expensive rate, their services are of high quality. Same goes for the firm which offers the lowest price. You need to determine the range of services that they offer and the capacity of the company to help your business grow. It will save you from a lot of problems later on. Professional technicians value the quality of their services and offer reasonable price—not too low nor too high.
- Hiring under-established providers
Perhaps you realized that a set delivery model is affordable compared to a well-established service model and you decided to hire it. Well, allow yourself to think again. These under-established companies need not follow the rules and regulations to provide quality IT support services. Aside from that, it is an indication that the owner could not provide proper establishment for the company and probably has little to no experience. Instead of fixing the problem, you are contributing to the bigger problem you will realize shortly after hiring them.
- Neglecting the payment methods
When it comes to payment methods, you need to choose what is best for your company. For instance, if you’re going to have a monthly contract with the IT support company, there is a big possibility that you’re paying for services you are not going to need especially if all your computers are well-protected and updated. Likewise, if you opt for the pay-per-ticket system, there is a possibility that you can’t rely on them in the future if a problem arises because of their other clients. Consider your company’s need for IT department and choose the right payment method for you.
- Neglecting the breadth of knowledge and experience
Do not hire an IT support company simply because it’s popular. If you’ve done your research and discovered they had only established their company just a year ago, perhaps you need to step back a little and find a more experienced company. They know the latest methods of updating technology, uses the right tools and has wide knowledge pertinent to any technical issues that your business is a concern right now.
These are the most common mistakes you are most likely to commit if you are going to hire an IT support in Auckland. Make sure that you avoid it at all costs so that you can narrow down your options to the right and practical choice for your business.